Privacy policy
Last modified: February 15, 2024
1. Introduction
This Privacy Policy describes how Alconedo s.r.o. (“Alconedo,” “we,” “us,” or “our”), with its registered office in Prague, Czech Republic, collects, uses, and discloses your personal data when you use our websites, mobile applications, and services (collectively, the “Services”).
We are committed to protecting your privacy and complying with the General Data Protection Regulation (GDPR) and all applicable data protection laws.
2. Data Controller
The data controller responsible for the processing of your personal data under this policy is:
Alconedo s.r.o.
Školská 689/20, Nové Město (Praha 1), 110 00 Praha, Czech Republic.Email for Data Inquiries: info@alconedotransport.com
3. Data We Collect and How We Use It
The personal data we collect depends on which of our services you use:
3.1 Data Collected by the General Website (alconedo.com)
| Data Category | Purpose of Processing | Legal Basis (GDPR) |
| Contact Data (Name, Email, Phone) | To respond to general inquiries, partnership requests, and job applications. | Consent (when submitting form) and Legitimate Interest (to respond to requests). |
| Usage Data (IP address, browser type, pages visited, device information) | To analyze website traffic, improve site functionality, and monitor security. | Legitimate Interest (improving our service). |
| Cookie Data | To personalize your experience and track site usage (e.g., analytics). | Consent (via cookie banner). |
3.2 Data Collected by Alconedo Transport (Logistics & Cargo)
| Data Category | Purpose of Processing | Legal Basis (GDPR) |
| Business Contact Details (Client/Recipient names, email, phone) | To fulfill contractual logistics obligations, schedule pickup/delivery, and provide service updates. | Performance of a Contract. |
| Location Data (Specific pickup/delivery addresses, real-time GPS tracking) | To execute transport services, provide real-time status updates to the client, and ensure security. | Performance of a Contract and Legitimate Interest. |
| Financial/Billing Data (Invoices, payment details) | For billing, accounting, and compliance purposes. | Legal Obligation and Performance of a Contract. |
3.3 Data Collected by Alconedo Travel (Price Comparison)
We collect very limited personal data for this service, as transactions are finalized elsewhere.
| Data Category | Purpose of Processing | Legal Basis (GDPR) |
| :— | :— | :— |
| Search Data (Departure/Arrival cities, dates, number of travelers) | To generate and display relevant search results and deals. | Legitimate Interest (providing the core service). |
| Redirection Data (IP address, click timestamp) | To track the user’s redirection to the third-party booking site for affiliate purposes. | Legitimate Interest. |
3.4 Data Collected by Alconedo Taxi (Urban Mobility App)
| Data Category | Purpose of Processing | Legal Basis (GDPR) |
| User Profile Data (Name, Phone number, Email) | To create and manage your user account, verify identity, and enable communication. | Performance of a Contract. |
| Transaction Data (Ride/delivery history, payment method token) | To process payments for trips/deliveries and record service history. | Performance of a Contract. |
| Precise Geolocation Data (During app usage) | To connect you with the nearest driver, estimate fares, and track the ride/delivery route. | Performance of a Contract and Consent (via app permissions). |
4. How We Share Your Data
We only share your data as necessary to provide our services or when legally required:
With Third-Party Service Providers: We use external providers for IT infrastructure, payment processing, email delivery, and customer support. They process data only on our instructions.
With Third-Party Partners (Specific to Services):
Transport: Logistics partners, border control authorities, and sub-contracted carriers to execute shipment.
Travel: No personal booking data is shared by us, as the transaction is finalized directly with the airline/hotel/OTA.
Taxi: Your name and location are shared with the assigned independent driver to facilitate the ride or delivery.
Legal Requirements: We may disclose your data if required by law, subpoena, or government request (e.g., tax authorities, law enforcement).
5. Your GDPR Rights
Under the GDPR, you have the following rights regarding your personal data:
Right of Access: The right to request copies of your personal data.
Right to Rectification: The right to request that we correct any information you believe is inaccurate or incomplete.
Right to Erasure (‘Right to be Forgotten’): The right to request that we erase your personal data under certain conditions.
Right to Restriction of Processing: The right to request that we restrict the processing of your personal data under certain conditions.
Right to Object to Processing: The right to object to our processing of your personal data under certain conditions.
Right to Data Portability: The right to request that we transfer the data we have collected to another organization, or directly to you, under certain conditions.
To exercise any of these rights, please contact us using the details in Section 2.
6. Security
We implement appropriate technical and organizational measures to protect your personal data from accidental loss, unauthorized access, use, alteration, or disclosure. However, no method of transmission over the Internet is 100% secure.
7. Data Retention
We will retain your personal data only for as long as is necessary for the purposes set out in this policy and to satisfy any legal, accounting, or reporting requirements.
8. Changes to This Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.